1 Purpose

2 Deliverables

2.1 Project Charter

2.2 High-Level Process Overview (SIPOC Diagram)

2.3 Project & Communication Plan

2.4 Requirements

1 Purpose

2 Deliverables

2.1 Process Mapping

2.2 Data Collection Plan & Sampling

2.3 Categorical Data - Summarising and Visualisation

2.4 Numerical Data - Summarising & Visualisation

2.5 Measurement System Analysis (MSA)

2.6 Process Flow Metrics

2.7 Process Performance & Capability Metrics

1 Purpose

2 Deliverables

2.1 Identify & Organise Potential Xs

2.2 Selection of Potential Xs & Data Collection Plan

2.3 Data Distributions

2.4 Hypothesis Testing

2.4.1 Tests Comparing Means

2.4.2 Tests Comparing Variances

2.4.3 Tests of Proportions

2.4.4 Independence Testing

2.4.5 Relationship Tests

2.4.6 Goodness-of-fit Test & Contingency Table

2.4.7 Nonparametrics

1 Purpose

2 Deliverables

2.1 Generate Potential Solutions

2.2 Evaluate & Select Potential Solutions

2.3 FMEA & Mistake Proofing

2.4 Pilot Testing & Implementation Plan

2.5 Process Map - Future State

1 Purpose

2 Deliverables

2.1 Control Plan

2.2 SPC Charts

2.3 Project Impact & Success